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South Wales Awards

Richard Saunders
Winner | South Wales Awards

Richard Saunders

Head of Operations at CSG Computer Services Ltd

10 to 15 years experience Brynmenyn IT Services and IT Consulting Team of 11-50

Optimistic Head of Operations | People-Centric Leadership | Driving transformation through Automation, AI & Lean methodologies | Delivering Service Excellence

  • Leadership Team of the Year Award
  • Operations Team of the Year Award

About Richard

I lead operations at CSG, a UK-based Managed Service Provider, where my focus is on building high-performing teams, streamlining service delivery, and driving the kind of continuous improvement that actually sticks. My background is rooted in Lean principles — identifying waste, standardising processes, and creating systems that scale. That foundation shapes everything I do, from how we structure our Service Desk to how we approach incident management and root cause analysis. As Head of Operations, I work across the full operational landscape: developing people, shaping strategic direction, and ensuring the processes we build today are robust enough to support where the business is going tomorrow. I believe operational maturity isn't a destination — it's a discipline. What drives me is the intersection of people and process. The best systems in the world don't run themselves; they're only as good as the teams behind them. So alongside process improvement, I invest heavily in developing my team's capability, ownership, and resilience.

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About CSG Computer Services Ltd

CSG is a trusted technology partner to over 400 SME and enterprise organisations across England and Wales. Since 1985, we’ve supported businesses to use technology as a true enabler for growth, resilience and innovation. Many organisations we work with come to us because they are facing: - Ongoing IT issues and unexpected downtime - Increasing cyber security threats and compliance pressure - Outdated systems that can’t support growth - Uncertainty around AI and how to adopt it securely That’s where we come in. We help organisations: - Adopt AI and Microsoft technologies securely and effectively - Modernise cloud environments and infrastructure - Strengthen cyber security and reduce business risk - Improve communication through cloud telephony and connectivity - Access proactive managed IT support and strategic consultancy From day-to-day support to long-term strategy, we ensure your technology works for your business, not against it. Why businesses choose CSG: - Over 40 years of experience in IT and cyber security - Trusted by 400+ organisations across the UK - Microsoft Solutions Partner & Sophos Platinum Partner - A security-first, future-focused approach - A consultative, people-first service We take the time to understand your business and deliver solutions that scale with your goals.

In Richard's own words

I lead operations at CSG, a UK-based Managed Service Provider, where my focus is on building high-performing teams, streamlining service delivery, and driving the kind of continuous improvement that actually sticks.My background is rooted in Lean principles — identifying waste, standardising processes, and creating systems that scale. That foundation shapes everything I do, from how we structure our Service Desk to how we approach incident management and root cause analysis.As Head of Operations, I work across the full operational landscape: developing people, shaping strategic direction, and ensuring the processes we build today are robust enough to support where the business is going tomorrow. I believe operational maturity isn't a destination — it's a discipline.What drives me is the intersection of people and process. The best systems in the world don't run themselves; they're only as good as the teams behind them. So alongside process improvement, I invest heavily in developing my team's capability, rship, and resilience.If you work in the MSP space, or you're interested in operational strategy, Lean thinking, or building high-functioning service teams — let's connec

From Richard's LinkedIn profile.

Richard's road to the ceremony

  1. Nominated

    Nominated on 5 October 2026

  2. People's Choice vote

    Voting has closed

  3. Finalists announced

    Richard was a finalist

  4. Winner

    Richard won Operations Team of the Year Award in IT Services and IT Consulting