Caryl Evans

WarmZilla is a UK-based home services company dedicated to making home improvements simple, affordable and stress-free. Originally specialising in online boiler installations, the company has grown to offer a wide range of services, including gas and oil boiler installations, servicing, repairs, home cover, air conditioning and EV charging solutions. Through its innovative online platform, WarmZilla allows customers to receive fixed-price quotes, choose suitable products and book installations without the need for traditional home visits. With over 20,000 customers served and a nationwide network of qualified engineers, WarmZilla prides itself on delivering quality installations, excellent customer service and ongoing aftercare. At the heart of the business is a dedicated operations and customer care team, working behind the scenes to coordinate installations, support engineers, resolve challenges and ensure customers receive the best possible experience from their initial enquiry through to completion and beyond.

One thing I have learnt throughout my journey is that no manager achieves success alone. Behind every good manager is a team of incredible people, and I am lucky enough to have just that. My team plays such a huge part in everything I do, and I genuinely couldn’t do my job without them. We face challenges, overcome obstacles, have stressful days and plenty of laughs along the way, but no matter what comes our way, we pull together and support one another. Being a manager isn’t just about making decisions or ensuring the job gets done. For me, it’s about supporting my team, helping them grow, recognising their achievements and creating an environment where everyone feels valued and appreciated. I take so much pride in watching my team develop, gain confidence and achieve things they may not have thought possible. Although this award may have my name on it, the achievement belongs to all of us. Every challenge we’ve overcome and every success we’ve celebrated has played a part in getting me to where I am today. I’m incredibly proud to lead such a hardworking, dedicated and supportive team. They make the difficult days worthwhile and the good days even better. I may be their manager, but they inspire me to be a better leader every single day.

When I first started my journey at WarmZilla, I joined as an Admin Assistant with no previous experience in the industry. I never imagined that one day I would be standing here as an Operations Manager, let alone being for awards. My journey hasn’t always been easy. There have been challenges, difficult decisions, long days and plenty of lessons along the way. But through hard work, determination, resilience and a willingness to learn, I’ve continued to push myself, grow in confidence and become the manager I am today. I’ve learnt that you don’t need to know everything when you start. You just need the determination to learn, the courage to take opportunities and the belief that you can achieve more than you ever thought possible. I’m incredibly proud of how far I’ve come, but even prouder of the people I’ve had the opportunity to work alongside and support throughout my journey. From an Admin Assistant with no experience to an Operations Manager — if someone had told me that when I first started, I would never have believed them. This journey has taught me that where you start doesn’t define where you can go, and I hope my story inspires other women to believe in themselves and never underestimate what they’re capable of. ❤️🏆